Mayaguez Resort & Casino, Mayaguez - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Route 104 Km 0.3, Mayaguez, Puerto Rico, 00680

Mayaguez Resort & Casino is a luxurious hotel nestled in the scenic city of Mayaguez, Puerto Rico. Located on the western coast of the island, it offers breathtaking views of the Bay and a unique blend of relaxation and entertainment. The resort provides world-class amenities along with a warm and inviting atmosphere, making it ideal for both leisure and business travelers. Notably, guests can enjoy an on-site casino, enhancing their stay with exciting gaming options.

Location

Centrally located, the resort is conveniently situated a short drive from various landmarks, including the University of Puerto Rico, Puerto Rico Zoo, and beautiful beaches. The nearest airport, Eugenio Maria de Hostos Airport, is just a 10 km drive away, providing ease of access for travelers. This prime location ensures that guests can easily explore the area's natural beauty and cultural attractions.

Rooms

The resort features 140 well-equipped rooms that are air-conditioned and designed for comfort. Each room includes amenities like flat-screen cable TV, a private bathroom with complimentary toiletries, and stunning views of either the pool, city, or garden. Guests can unwind in elegantly designed spaces that provide a serene atmosphere for relaxation.

Eat & Drink

El Castillo is the resort's à-la-carte restaurant that specializes in both local cuisine and international dishes for breakfast, lunch, and dinner. Guests can also relax at La Veranda Terrace, the resort's bar and lounge, which offers a selection of cocktails and nightcaps, catering to a variety of dining preferences.

Leisure & Business

The resort offers a lovely lazy river pool featuring a rock grotto area with waterfalls and a waterslide, making it an attractive leisure option. In addition, there are outdoor pool, spa, and tennis courts available for guest enjoyment. Guests can also indulge in spa treatments to rejuvenate and relax during their stay.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Superior King Room

Max:

3 persons

7 m²

Bed options:

2 Double beds

Pool view

Shower

Coffee machine

room details

Check Prices

Standard Double Room

Max:

4 persons

7 m²

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

Check Prices

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Mayaguez 1.5 mi

Airports

Eugenio Maria de Hostos (MAZ) 3.6 mi

Rafael Hernandez (BQN) 21.9 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Free Wi-Fi

Free Wi-Fi in rooms

Parking

USD 6.69 per day

24-hour services

24-hour reception

24-hour security

Babysitting

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Services

Valet parking
Room service
Housekeeping
Tours/Ticket assistance
Grocery shopping service
Stores/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet
Water slides

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Casino
Aqua park
Live entertainment
Sun terrace
Spa & wellness center
Jacuzzi
Massage
Public Bath

Room features

Free Wi-Fi in rooms
Air conditioning
Terrace
Garden furniture
Ironing facilities

Bathroom

Sink

Media

Flat-screen TV
AM/FM alarm clock

Location

Route 104 Km 0.3, Mayaguez, Puerto Rico, 00680

Map view

Route 104 Km 0.3, Mayaguez, Puerto Rico, 00680

City landmarks

Parks

Plaza Publica

1.6 mi

Zoo

Dr. Juan A. Rivero Zoo

1.4 mi

Shopping Area

Mayaguez Mall

2400 ft

Zoo

Zoologico Dr. Juan A. Rivero

1.3 mi

Parks

Paseo del Litoral Israel "Shorty" Castro

1.6 mi

Parks

Parque de los Proceres

1.4 mi

Obispado de Mayaguez

3500 ft

Museums

Museo Casa Pilar Defillo

1.5 mi

University of Puerto Rico Mayaguez Campus

4600 ft

University

University of Puerto Rico at Mayaguez

1.1 mi

El Cine del Town

1.0 mi

McKinley Street

Art Deco Post Office

1.4 mi

Mayaguez Zoo

1.3 mi

carr 108 km 1.o bo. murderouMiradero

Casa EcoSolar

1.2 mi

Av Laureles

Museo de Arte MUSA

1.3 mi

PR-108

Estacion Experimental Agricola

1.3 mi

Bay

Bahia De Mayaguez

1.4 mi

Plaza de Mercado Shopping Center

1.6 mi

Mall

Western Plaza Shopping Center

1.6 mi

Av Paris

Estacion Experimental Agricola Federal

1.3 mi

87 Calle Miguel a Santin

Palacio de Recreacion y Deportes

1.5 mi

Church

Cathedral of Mayaguez

1.7 mi

Events

Concha Acustica Frankie Ruiz

1.5 mi

University of Puerto Rico- the College of Agricultural and Mechanical Arts

1.5 mi

46-56 Calle del Río

Logia Adelphia

1.7 mi

McDonald's

1.6 mi

Broadway Theatre

Yaguez Theater

1.6 mi

Escuela de Derecho Eugenio Maria de Hostos

1.7 mi

Church

Catedral Nuestra Senora de la Candelaria

1.7 mi

Caribbean Cinemas

1.7 mi

Nearby

Shopping Area

Mayaguez Mall

2400 ft

Restaurants

El Castillo

500 ft

Carr 104 Km 0.2 Bo Algarrobo

Pik Aki

1000 ft

Carr 102

Tacos La Jarochita

2400 ft

Avenida Eugenio Maria de Hostos Next to Universal Insurance

Paletados

2400 ft

Avenida Eugenio Maria De Hostos

Puerta Del Sol

2.4 mi

Restaurant

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the resort and would come back

8.0/10

Great

Rooms

5.0

Location

7.4

Service

5.9

Dining

5.0

3/5 based on 504 reviews

#4 of 4 hotels in Mayaguez based on Tripadvisor

Edward

United States of America, January 2025

7.0/10

I had a mixed experience at this hotel. On one hand, the location is fantastic, close to great restaurants and attractions. The rooms were decent and well-maintained, but the service left a bit to be desired, especially when it came to dealing with minor issues. The dining options during breakfast were limited and could definitely use some improvement. Overall, it's a good spot with potential, but some aspects need attention.

Rooms

7.0

The rooms were decent and clean, but they felt somewhat basic. The experience was a bit affected as it felt like the rooms were located in a less appealing part of the building.

Service

5.0

While some staff members were friendly, I felt a bit spoken down to when I lost a pool wristband, which wasn’t ideal. I also experienced a long wait at the bar.

Location

9.0

The location is definitely one of the highlights, situated close to many nice restaurants and attractions. It made exploring the area super convenient.

Dining

5.0

The breakfast was disappointing, with limited options available. I wish they had informed us about different styles of eggs that could have been ordered.

Facilities

7.0

The facilities were okay, and the pool area was well-maintained, but again, nothing overly impressive.

Richard

United States of America, January 2025

6.4/10

My stay at the hotel had its ups and downs. The location was definitely the highlight, and the friendly staff made me feel welcome. However, the rooms felt outdated and had some cleanliness issues, which was disappointing. The dining options were quite pricey for what was offered, and I felt the service could use some improvement, especially during breakfast.

Rooms

5.0

The rooms felt old and were in need of some updates. I noticed some gnats and it brought me back to the 90s. Plus, there was only one full-size bed, which wasn’t ideal.

Service

6.0

Staff were very polite, but I found it a bit rude that they seemed more interested in chatting among themselves than attending to us during breakfast. It felt like I had to go out of my way to get a simple meal.

Location

9.0

The hotel's location was great; it had multiple areas to explore and some beautiful views. Overall, I had a pretty good time thanks to the employees being wonderful.

Dining

5.0

Dining was quite good but on the pricey side. I felt the options were limited, and I didn’t enjoy the breakfast as much as I had hoped.

Facilities

7.0

The hotel had decent facilities, but I noticed some maintenance issues, especially leaks in the workout area, which detracted from the overall experience.

Timothy

United States of America, December 2024

6.0/10

I had a mixed experience at this hotel. The location was definitely a highlight as it was convenient, but the rooms were outdated and in need of some serious renovations. While the staff was friendly, my dining experience left something to be desired, particularly during breakfast. Overall, it has great potential but needs improvements in several areas.

Rooms

5.0

The rooms felt quite outdated and were in need of maintenance. The bed was really uncomfortable, which made my stay less enjoyable.

Service

6.0

The staff was friendly and accommodating, but I did encounter some rudeness during a breakfast incident that left a sour taste.

Location

8.0

The location was convenient and close to various attractions, which was a definite plus for my stay.

Dining

5.0

The dining experience was somewhat lacking; the breakfast buffet had limited choices, and some dishes were overpriced.

Facilities

7.0

The facilities, including the pool area, were decent, but overall, they could use some improvements to feel more modern and enjoyable.

Michael

United States of America, December 2024

5.2/10

The hotel has a great location for family outings, but the overall condition is quite poor and needs remodeling. The staff is friendly and helpful, but some aspects of the service were lacking, especially during meal times. The dining options were limited and overpriced, which was disappointing. Overall, while it has some potential with its location, the value for money just isn't there right now.

Rooms

5.0

The rooms were extra small and felt outdated. They also had a musty smell, which was quite off-putting.

Service

6.0

The staff was attentive and tried to assist, but there was a lack of communication about the pool hours, which was frustrating.

Location

7.0

The location is accessible and perfect for a family day out, but the overall surroundings and parking situation were chaotic.

Dining

5.0

The dining experience felt overpriced for what was offered. The breakfast menu was very limited, with just a few basic items.

Facilities

5.0

The facilities seemed outdated and in need of a remodel to meet modern expectations.

Marilyn

United States of America, November 2024

5.0/10

I had a rather unfortunate experience at this hotel. The rooms were a bit of a letdown—mildew and an unpleasant smell made things uncomfortable for me. While the location close to the airport was convenient, the service left much to be desired as it felt unprepared for a full hotel. On the bright side, the employees were friendly, which was a plus. Overall, I cannot recommend this place based on my stay.

Rooms

5.0

The rooms were a bit disappointing, smelling of mildew and showing signs of neglect with mold on the carpet.

Service

5.0

The service was lacking; the staff seemed overwhelmed and not very attentive, especially at the bar.

Location

6.0

The location is convenient since it's close to the airport, but it feels like it needs some renovation to improve the overall vibe.

Dining

5.0

Breakfast options were very limited and lacked variety, with only a few basic items available.

Facilities

5.0

Facilities do not seem to match the needs of a full-capacity hotel and require improvement.

Willie

United States of America, October 2024

5.4/10

I recently stayed at a hotel that had a lot of potential, but there were some significant issues. The location was fantastic, and it’s perfect for family outings. However, the rooms really need an update and had a musty smell. The service was somewhat lacking, with staff seeming preoccupied. Dining options were limited and could definitely be improved. Overall, it’s a good spot if you're looking for value, but improvements are definitely needed.

Rooms

5.0

The rooms were quite old-looking, and I noticed a mildew smell that made it less than ideal. They really need a makeover.

Service

5.0

The service felt quite tense; the staff seemed more interested in talking among themselves than attending to guests, especially in the dining area.

Location

8.0

The location is a highlight - it's excellent for a family day out, though it could use remodeling in some areas.

Dining

5.0

Dining was a bit disappointing; there were very few choices for breakfast, and I wish the staff had informed us about ordering eggs any style.

Facilities

6.0

The facilities offered great potential but need upgrading and better maintenance.

Matthew

United States of America, September 2024

6.8/10

I had a decent stay at the hotel with clean and comfortable rooms. The staff were generally friendly, and I enjoyed the spacious layout. However, I found the dining options lacking and the location a bit isolated. Overall, it wasn't a bad experience, but there were a few areas for improvement.

Rooms

8.0

The rooms were really nice and clean, perfect for my trip's purpose.

Service

7.0

The staff was friendly and attentive, but I had to ask for a room change in the evening, which was a slight inconvenience.

Location

6.0

The location is not the best, a bit far from any beaches, and the area felt a little crowded with outsiders using the amenities.

Dining

5.0

The dining experience was okay but quite limited, with only basic breakfast offerings available.

Facilities

6.0

The facilities were decent, but the pool area was a bit crowded, which detracted from the experience.

William

United States of America, August 2024

6.6/10

The hotel offers a comfortable stay, although the rooms could use some updating. The staff was attentive and accommodating, ensuring our needs were met. The location had its charms for family outings, but overall, it felt a bit disconnected, and the dining options left something to be desired. While the price was fair, the overall experience felt a tad short of ideal.

Rooms

5.0

The rooms were certainly on the older side and definitely showed signs of wear, which was a bit disappointing.

Service

9.0

The staff was amazing and open to customizing our meal preferences, which I really appreciated.

Location

6.0

The location felt somewhat isolated, but it was nice for family outings to nearby areas like Añasco and Aguadilla.

Dining

5.0

The restaurant offered a limited buffet with just a few basic breakfast options, which was alright but not impressive.

Facilities

7.0

The amenities like the pool area were decent, but the overall vibe could benefit from some remodeling.

Anne

United States of America, August 2024

5.0/10

My stay at this hotel was quite frustrating. While the location has its perks being close to the water park, the rooms were in terrible condition, which was a major letdown. The service left much to be desired, feeling overly stressed and not very accommodating. On the bright side, the atmosphere was nice for enjoying some outdoor activities, but I doubt I would visit this hotel again due to the overall experience.

Rooms

5.0

The garden view room was in bad condition and really not worth the price.

Service

5.0

Service came about two hours late to inspect the area, and staff made me feel uncomfortable when I lost a pool wristband.

Location

7.0

The location is beautiful and nice for enjoying the water park, but it was hard to find because of poor street signs.

Dining

5.0

Breakfast options were not varied, only offering a few basic items like sausage and scrambled eggs.

Facilities

6.0

The facilities were okay, but nothing stood out as exceptional.

William

United States of America, August 2024

5.8/10

I had a mixed experience at this hotel. The location is quite good, so it was easy to access nearby attractions, and the staff was friendly and helpful. However, the rooms could use a deeper clean, as I noticed some issues with the carpets. The dining options were somewhat lacking, making it hard to enjoy meals fully. Overall, it has potential but needs some improvements in certain areas to enhance the stay.

Rooms

5.0

The rooms were okay but had a funky smell and humid carpets, which made them feel less inviting.

Service

7.0

Most of the staff were friendly and helpful, but there was one instance where I felt I waited too long for assistance because the employee was chatting with others.

Location

8.0

The hotel is in a good and accessible location, which made it convenient for exploring the area.

Dining

5.0

The dining experience was poor, with little information to choose from, although breakfast included fresh fruits, which was a nice surprise.

Facilities

5.0

The facilities seemed a bit basic and could be improved, especially the dining area.